Saturday, September 21, 2013

Important: Changes to the Disney Disability Pass at Disney Parks


A new program is coming to Disney Parks for guests and families with disabilities on October 9, 2013. More details about the new Disability Access Service (DAS) Card program are coming soon but until then, here is some information via Disney Parks:
We would like to share an upcoming change in the Guest Assistance Card.  Disney has an unwavering commitment to making our experiences accessible to all Guests.  After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on Oct. 9 to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until Oct. 9, we will continue to use Guest Assistance Cards. We look forward to sharing more information about the Disability Access Service Card as we get closer to implementation.

Frequently Asked Questions:
 How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren't able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). 

Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.

What should Guests do if they have concerns? 
Guests should contact Guest Relations to discuss their assistance needs.




3 comments:

  1. I have high admiration for Autism Speaks and am happy they assisted in designing a new program...BUT, for my child it is not only about a long wait time but also about going to a ride/attraction and being told "come back later"...she understands what she sees - the ride is working - so why do I have to come back? I can see a complete meltdown happening. This Christmas vacation should be interesting.

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    1. I couldn't agree more - I doubt that Autism Speaks thought this was a good idea. Disney says the group helped them design the program, but it doesn't say it listened to them. I see major meltdowns on a regular basis - hopefully enough that Disney will change this backasswards design.

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  2. Hi there, I found your blog through Pinterest! I took interest in it because I also blog with my sister about Disney stuff! Great site, it's always great to learn new Disney information! ~M

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